Refund and Cancellation Policy — PlaylabPixel
1. Wallet Deposits Are Non-Refundable
Any funds added to a user’s PlaylabPixel account are non-refundable under any standard condition. Once credited, the amount can only be used to enter football leagues, contests, or access interactive features hosted on playlabpixel.com.
2. Transaction Cancellation Is Not Permitted
Users are not allowed to reverse or cancel any payment or transaction once it has been successfully processed on the platform.
However, PlaylabPixel retains the exclusive authority to assess special cases and may approve a cancellation and refund under exceptional circumstances, provided:
- The user sends a formal written request to [email protected] from their registered email address.
3. Discretionary Refunds and Deductions
If PlaylabPixel chooses to issue a refund after such a request, applicable service fees and taxes will be deducted before crediting any amount back. This refund decision lies entirely with the company and will depend on internal review processes.
4. Governing Terms and Conflicts
If additional or context-specific terms apply during a transaction, and those conflict with the general platform terms, then the additional transaction terms will take precedence for that situation.
5. League Participation Refunds
Refunds are strictly limited to entry fees used to participate in paid contests or leagues. If a refund is approved, the amount will be returned to the user’s PlaylabPixel wallet, and not to any external source.
6. Game Cancellation Refunds
If a paid football contest is canceled due to unforeseen events — such as match abandonment, external disruptions, or force majeure — the full amount paid to enter that contest will be refunded automatically to the user’s PlaylabPixel wallet.